Configure IVR names, their incoming numbers, and menu options. Number names must match exactly the displayName in Zoho Voice. Queue names must match exactly what appears in the Queues & Agents tab.

Define the teams shown in the dashboard. The prefix must match the start of the number's displayName in Zoho Voice (e.g. CD - matches CD - Raul Hernandez). The order controls how teams appear in the filter bar and agent sections.

All queues in one place. A queue is automatically detected as IVR Queue if it appears as a destination in any IVR menu option, or as Direct Queue if it has no IVR association. Both types support agents and direct numbers.